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Build lasting customer satisfaction and loyalty

Effectively measure and analyze key customer KPIs such as CSAT, NPS and CES to boost engagement and satisfaction.

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What would you want to do?

Record key
customer sentiment
metrics

Connect
performance with
customer sentiment

Boost customer
retention and
loyalty

Build sustained
business growth
  

Get started now

Master key metrics to enhance customer
satisfaction and experience

Leverage custom surveys to gauge key customer sentiments and build both transaction-specific and long-term KPIs such as CSAT, NPS and CES.

Explore how it works

Craft a customer-centric MSP: Elevate engagement, satisfaction, and loyalty

Manage all key customer KPIs in a single pane of glass, enabling you to seamlessly foster sustained business growth for your MSP:

CSAT
  • Use precise CSAT data to drive data-driven improvements, enabling a more targeted and effective approach. Enhance customer retention by addressing dissatisfaction promptly and ensuring a better overall experience.
  • Benchmark your CSAT scores against industry leaders to uncover game-changing insights.
NPS
  • Discover key drivers of customer loyalty to generate more positive word-of-mouth referrals. Regularly track NPS to benchmark your performance against industry standards.
  • Use NPS data to refine and enhance the overall customer experience, turning passive customers into promoters.
CES
  • Make interactions smoother and more efficient, eliminating friction points and reducing customer effort.
  • Track CES scores to identify inefficiencies in customer service and support, leading to faster resolutions and a more positive customer experience.
Custom surveys
  • Create customized surveys that align with your MSP’s business goals and customer needs, ensuring all teams are aligned towards achieving your MSP’s vision.
  • Boost customer engagement and loyalty by asking the right questions and proving that their opinions drive your success.
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Insight at
every level

For Leaders

Gain a comprehensive view of customer sentiment and loyalty across various metrics, enabling data-driven strategic decisions.

Monitor the effectiveness of team efforts and recognize high performers based on customer feedback. Identify crucial areas where team performance impacts customer satisfaction and loyalty.

Explore how your actions and interactions craft customer experiences and boost the overall health of your MSP.

Team GPS significantly improved our organizational culture through structured one-on-one meetings, effective goal setting initiatives, and enhanced peer recognition, positively impacting employee engagement and productivity.
Sean Francis,
Sean Francis,CEO, Technology Assurance Group
Team GPS has helped Peggnet foster a caring culture, especially during the Great Resignation. It’s been a 100% positive financial investment, driving growth, customer satisfaction and employee satisfaction.
Margie Matrisciano,
Margie Matrisciano, COO, Peggnet
The Team GPS staff listens and implements our recommendations, addressing concerns directly rather than just pushing tickets. The reward and recognition program boosted our team morale instantly; the peer-to-peer system was quickly embraced and enjoyed by our staff.
Morgan Bentley,
Morgan Bentley,COO, Skycomp

Begin your journey

Our expert teams will help you with a personalised success strategy.

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